1. if you don’t know how to choose the correct size, please contact me and I am always on line.
2. there will be the color difference for the different displays.
3. about the stitching problem, please contact me for the first time, I will deal with it for you.
4. please don’t leave the bad reputation without contacting me. thank you for your cooperation.
1.Wholesale and drop shipping are both welcomed?
For wholesale customer,we’ll offer you wholesale price and free express shipping (E.g DHL,EMS,Fedex…) which the delivery time is around 3-7 days (Except in remote areas).
For drop shipping customer,we’ll send goods to your customers directly and won’t put any our information in package.
2.How can I track my parcel?
You can track your parcel on this website by your tracking number: www.17track.net/en (Copied to the browser to open)
3.What can I do when purchase protection time is running out?
If your purchase protection time is running out, please contact us ,we can help you to extend it . So your money won’t into our account. And we’ll try our best to follow your parcel until you receive it
1).We will check your parcel carefully before ship out.In case you received a defective item, the customer has up to 7 days from date of receipt to request for refund or exchange for a new one.
2).If the return is caused by the consumer, consumer should be responsible for the shipping fee.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.